Troubleshooting

This can happen in older versions of Convoy and is a result of a bug where we register workers on a process that doesn’t also register the handler. What you can do is to update Convoy to a more recent version and run the retry command

# if you are using the binary
convoy retry --status="Scheduled" --time="1h"

# if you are using docker
docker run -d -p 5009:5009 --name retry -v `pwd`/convoy.json:/convoy.json your-convoy-image:tag retry --status="Processing" --time="1h"

Ensure that your Redis connection string is in the correct format and that you can connect to the instance using redis-cli from the same machine.